FAQ

How long does shipping take?

The delivery time is usually 15 to 20 working days , depending on the product.

Where does Ovelisse deliver?

We currently only deliver within Germany .

How do I know when my order will arrive?

Once your order has been shipped, you will receive a shipping confirmation by email.

I haven't received an order confirmation - what can I do?

Please check your spam folder . If you don't find anything there, please email us at info@ovelisse.com - we'll be happy to help.

Can I change or cancel my order?

As long as your order hasn't been shipped yet, you can change or cancel it. Please contact us as soon as possible at info@ovelisse.com .

How does a return work?

You can return unused items within 14 days of receipt.

You are responsible for the return shipping costs . Please contact us in advance by email to register your return.